Two-factor authentication protects your account. You need to choose a second authentication method (other than your username and password) to use each time you sign in.
Set up your two-factor authentication method
Change your two-factor authentication methodYou need access to your existing email or authenticator app, or to your saved recovery codes.
If you have access to your two-factor authentication method Sign in to your account with your GCKey username and password. Select Continue on the Welcome page. Use your current two-factor method, then select Change your two-factor authentication on the Authentication success page. Follow the prompts to set up two-factor authentication again. Save your new recovery codes somewhere safe. Your old codes will no longer work. If you don't have access to your two-factor authentication method You have recovery codes: Sign in to your account with your GCKey username and password.Select Recover account on the two-factor authentication page.Enter one of the recovery codes you saved when you first set up two-factor authentication.Select Change your two-factor authentication on the authentication success page.Follow the prompts to set up two-factor authentication again.Save your new recovery codes somewhere safe. Your old codes will no longer work. You don鈥檛 have recovery codes: Sign up for a new GCKey username and password.Create a new account in the IRCC secure account.Follow the prompts to set up two-factor authentication again.Save your new recovery codes somewhere safe. Your old codes will no longer work.During this process, you may be able to recover your account.
Contact the GCKey Service DeskGCKey representatives can only help with GCKey issues (including two-factor authentication). They don鈥檛 have access to any Government of Canada account or application information.
Canada and the United States: 1-855-438-1102 Text telephone (TTY/TDD): 1-855-438-1103 Outside Canada and the United States: 1-800-2318-6290GCKey representatives are available to assist you by phone year round, 24 hours a day, 7 days a week.
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