BEC中级真题（第二辑）答案及听力原文
Test 1
Reading
Part 1
1 C
2 A
3 B
4 D
5 A 7 C
Part 2
8 D 9 C 10 E 11B 12 F
Part 3
13 D 14 A 15 C 16 B
Part 4
19B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C
29 D 30 B 31 C 32 B 33 B
Part5
34 ITSELF 35 IN 36 CORRECT 38 SEEN 39 FROM
40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT
45 CORRECT
Writing
Part 1
To: P. Jones
From: Luisa Gambon
Date: 21 November 2002
Subject: Lateness
Mr Jones,
I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank you
Part 2
Report on customer complaints
INTRODUCTION
This report has the purpose of presenting the reasons for customer complaints in 2002. FIELDINGS
The customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.
In March they fell to 230 because an improved order system was introduced.
The reasons for complaints from January to March were analysed:
●firstly the companv received complaints for incorrect orders delivered. These errors
were fewer in March.
●secondly the time taken to deliver is too high. but the company has planned to recruit
new agents.
●Finally customers complain for the poor product quality. In order to solve this problem
more quality controls are making.
CONCLUSIONS
At the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.
Listening
Part 1
1. JAYE
2. CUSTOMER SERVICES
3. OFFICE ASSISTANT
4.
5. EUROPE HOLIDAYS
6. BUSINESS CARDS
7. MARKETING EXECUTIVES
8 (THE) (COMPANY) EOGO
9 INFORMATION PACK
10. PARK HOTEL
11. FRONT GATE
12. NEW DESIGNS
Part 2
13 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H
21 E 22. B
Part3
23 B 24 B 25 C 26 A 27 C
28 B 29 A 30 C
Tapescript
Listening Test 1
This is the Business English Certificate Vantage 2, Listening Test 1.
Part One. Questions 1 to 12.
You will hear three telephone conversations or tnessages.
Write one or two u'ords or a number in the numbered spaces on the notes or forms
below.
After you have listened once, replay each recording.
Conversation One.
Questions 1 to 4.
Look at the form below.
You will hear a man asking a colleague for information about a former employee.
You have 15 second's to read through the form.
[pause]
Now listen, and fill in the spaces.
Woman: Personnel . . .
Man: Hello, it's Tim here, from Finance.
Woman: Hi, Tim.
Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records.
Woman: Sure, what's the name?
Man: The surname's Jaye. First name Stephen.
Woman: How does he spell his surname?
Man: J-A-Y-E. Got that?
Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road, Barnfield . . .
Man: Yes, that's the one.
Woman: And you say he was working in Finance?
Man: Uhm, Customer Services, actually.
Woman: Aah - they had lots of students working for them last summer.
Man: Well, the tax people want to know his exact job title - I'm not sure why.
Woman: Mm, let me see . . . He was an office assistant.
Man: Right, got that. They also want to know about his monthly earnings.
Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a month . . .
Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty.
Anything else?
Man: That's fine, thanks. I'll send them the information today . . .
[pause]
Now listen to the recording again.
[pause]
Conversation Two.
Questions 5 to 8.
Look at the note below.
You will hear a man describing a problem with an order.
You have 15 seconds to read through the note.
[pause]
Now listen, and fill in the spaces.
Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you?
Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.
Woman: I'm afraid Steven's away until Friday.
Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.
Woman: Would you like me to pass on a message?
Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five