想要成为导游的各位，大家要平时要多多积累常识哦。在带团的时候，如果导游能够侃侃而谈，对于游客来说也是旅行中非常开心的一件事。下面是2021年导游证考试：英文导游面试问答，来学习一下吧。

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2021年导游证考试：英文导游面试问答

导游服务能力问答

Q: Upon the news that some change has been made, the tour guide hurried to the station to meet a tour group. When he arrived at the station, he found that the guests had been waiting outside the station for quite a long time and they were quite annoyed with that. What should the guide do with such a situation?

A:

1) Firstly, the tour guide should apologize to the tour group, tour leader and national guide.

2) Then the tour guide should explain the matter and express his sincerity to serve the tour group.

3) The guide should take actions to make up for the fault and try to win trust from the tourist.

4) As required by the case, the tour guide may make compensation for the tourists.

得知行程变动，导游急忙赶到车站去接旅行团。当他到达车站时，他发现客人们已经在车站外面等了很长时间，他们对此很恼火。在这种情况下，导游应该怎么做?

1) 首先，导游要向旅行团、领队和全陪道歉。

2) 其次导游需向客人解释说明，并表达自己为旅行团服务的诚意。

3) 导游应采取措施弥补过错，努力赢得游客的信任。

4) 根据情况需要，导游可以对游客进行赔偿。

导游服务2

Q:

When the local guide is about to meet the tour group as planned, he got a call from the national guide that the group would not arrive until the next evening. How should the local guide deal with it?

A:

1) First, the local guide should contact the hotel and restaurant to cancel the accommodation for the day.2) The local guide should make arrangement for food, accommodation and transportation for the next day.3) Next, the local guide should make new schedule for the tour guide’s stay in the city and try reserve the original items.4) If it is difficult to keep the original project, the tour guide should try to retain the most representative and unique scenic spots.

地接导游正按计划与旅游团会面时，他接到全陪导游的电话，说旅游团要到第二天晚上才能到达。地接导游该如何处理?

1) 首先，地接导游应联系酒店和餐厅取消当天的住宿。2) 地接导游应安排次日的食宿和交通。3) 接下来，地接应为全陪制定新的行程计划，并尽量保留原项目。4) 如果原项目难以保留，地接应尽量保留最具代表性和独特性的景点。

导游服务3、4

3. A local guide went to the airport to receive an overseas group which has no accompany of a national guide. It not until checking in at the hotel did the guide found out that it was not the group that he was supposed to meet. Under such a circumstance, what should the guide do?

1) Firstly, the local guide should find out the cause for his mistake and try to contact the right group as soon as possible. He should also report the matter to the travel agency.2) If both of the two groups were the agents of the same travel agency, the tour guide may not change the tour group. Otherwise, the local guide should try to exchange the tour groups as fast as they can.3) At last, the local guide should explain the matter to the guests and make a sincere apology.

4. If the tourists lost his luggage on his trip to China, how should the guide handle the situation?

1) The guide should take the guest to report the lost to the airport and make registration.2) Before the luggage is found, the guide should help the guest buy some necessities.3) If the luggage hasn’t been found yet till the end of the tour, the tour guide should inform the airline company of the guest’s relative information.4) If the luggage is confirmed to get lost, the guest should ask the airline company for a claim.

3. 一位地接去机场接一个没有全陪的海外团。直到在旅馆登记入住时，地接

才发现他应该接的不是这个团体。在这种情况下，导游该怎么办?

1) 首先，地接应该找出错误的原因，并尽快联系正确的团队。他还应该

向旅行社报告此事。

2) 如果两个旅行团都是同一旅行社的代理人，导游无须更换旅行团。否

则，当地导游应尽可能快地交换旅游团。

3) 最后，当地导游应向客人解释并真诚道歉。

4. 如果游客在中国旅行中丢失了行李，导游应该如何处理?

1) 导游应带客人到机场报失并登记。

2) 在找到行李之前，导游应该帮客人买一些必需品。

3) 如果在旅游结束前还没有找到行李，导游应该通知航空公司客人的相关信息。

4) 如果行李被确认丢失，客人应该向航空公司提出索赔。

导游服务5、6

5.Xiaoli, a national guide, found that a senior tourist got lost when he took a tour group for sightseeing in Mount Wuyi. After confirmation that the tourist did get lost, he inquired the guest’s friends, but they had no idea where he went either. What should Xiao Li do then?

1) He and tour leader should look for the guest immediately while the local guide would take other tourists to go on sighting.2) He should report to the police station or other management sectors of the resort area for help.3) He should also contact the hotel to see if the tourist has returned to the hotel.4) Report the matter to the travel agency.5) Deal with problems arising the accident.6) Write a report about the accident to the travel agency.

6. In what circumstance will the tourists get lost?

1) The tour guide doses not speak the parking lot and route clear.2) The tourists enjoy the scenery so much that he forgets to leave.3) The tourists forget the address or route when looking around on their own or doing shopping.

5.全陪导游小李带旅游团在武夷山观光时，发现一位年长的游客走丢了。在确认游客确实走丢后，他向客人的朋友打听他的下落，但他们也不知道他去了哪里。那小李该怎么办?

1) 他和领队应该立即寻找客人，而地接导游带其他游客继续观光。2) 他应该向警察局或度假区的其他管理部门寻求帮助。3) 他还应联系酒店，看看游客是否已返回酒店。4) 向旅行社报告此事。5) 处理事故引起的问题。6) 给旅行社写一份事故报告。

6. 在什么情况下游客会迷路?

1) 导游没有把停车场和路线说清楚。2) 游客们沉醉于美景，以至于忘记跟紧团队。3) 旅游者在自己环顾四周或购物时忘记了地址或路线。

导游服务知识问答 7、8

7. How to avoid traffic accidents during tour?

1) Before the tour, the tour guide should remind the driver to check the bus, and if anything wrong was found with the bus, it should be replaced.

2) When planning itinerary, the tour guide should consider the time needed for driving and should never hasten the driver to drive fast or over speed.

3) If the weather is bad, or the road is in poor condition, the tour guide should alert the driver to take care.

4) The tour guide should prevent other people to drive the bus and remind the driver not to drink

8. If a tourist had a cold and fever after check-in, what should the guide do?

1) The guide should show concern to the tourist and persuade him/her to see a doctor and help the tourist contact clinic or accompany the tourist to hospital.

2) The tour guide should advise the tourist to stay in hotel instead of going out with the group. And the guide should make arrangement for the tourist’s meals.

3) The tour guide should make it clear to the tourist that he/she should pay for the fare.

4) The guide is forbidden to give medicine to tourists.

7 旅游途中如何避免交通事故?

1) 旅游前，导游应提醒司机检查公交车，如发现车有问题，应予以更换。2) 在安排行程时，导游要考虑开车所需的时间，千万不要催促司机开快车或超速。3 ) 如果天气不好，或道路状况不佳，导游应提醒司机注意安全。4) 导游应防止他人驾驶公共汽车，并提醒司机不要饮酒。

8 如果游客在入住后感冒发烧，导游该怎么办?

1) 导游应关心游客，劝导游客就医，帮助游客联系门诊或陪同游客到医院就诊。2) 导游应该建议旅游者住在旅馆里，而不是和旅游团一起出去。导游要安排好游客的伙食。3) 导游应该让游客明白他/她应该付车费。4) 导游应严禁给旅游者药物。导游服务知识问答 9、10、11

9.What should the guide do if a tourist feels carsick or airsick?

1) Ask the tourist to tighten his belt to ease the disease.

2) Ask the tourist to take the medicine he carries.

3) As the tourist gets better,the guide should tell him not to drink alcohol or eat too much.

4) The tour guide should consult with the tour leader to let the tourist sit in the front or middle of the bus.

10. During the tour, if some young people ask the local guide to take them to the nearby seaside or lake for swimming, what should the guide do?

The tour guide should remind tourists of the danger and dissuade them from going swimming.If the tourists insist on this idea, the guide can organize them to swim in the swimming pool and remind them be careful.

11.An old couple from a foreign group asked for breakfast in their room? Is this reasonable?

It is reasonable for the couple to ask for such service. If the hotel provides room service, the guide should help meet the needs of the guests and tell them that the service charge is paid by themselves.

9.如果游客感到晕车或晕机，导游应该怎么做?

1) 请游客勒紧腰带以减轻疾病。

2) 请游客服用他随身携带的药物。

3) 随着游客病情好转，导游应该告诉他不要喝酒或吃得太多。

4) 导游应与领队商量，让游客坐在车的前面或中间。

10.在旅游过程中，如果有年轻人请当地导游带他们到附近的海边或湖边游泳，导游该怎么办?

导游应提醒游客注意危险并劝阻他们不要去游泳。如果游客坚持这个想法，导游可以组织他们到游泳池游泳，并提醒他们小心。

11.一对来自外国团体的老夫妇要求在他们的房间里吃早餐?这合理吗?

这对夫妇要求这样的服务是合理的。如果酒店提供客房服务，导游应帮助满足客人的需要，并告诉他们服务费由他们自己支付。

导服知识问答12-14

12. How should the local guide determine and notify the time of morning call?

Before leaving the hotel, the local guide should confer with the tour leader to determine the time of the morning call for the next day and ask the tour leader to inform the tour group.

And the local guide should ask the front desk or the floor service counter or the operator to give the morning call.

13.How does the local guide conduct a sightseeing tour on the way to the scenic spots?

1) Repeat the schedule of the day, including the time and place of lunch and dinner, how long it will take to arrive at the destination, and important international and domestic news of the day.

2) In sightseeing tour, tour guide should introduce local customs, culture and landscape, and answer tourists' questions.

3) Introduce the scenic spots they are going to visit.

4) If it is a long-distance trip to the destination, the tour guide should activate the atmosphere by talking about some interesting problems or organizing some recreational activities.

14. How should the local guide help the guests with their first meal?

Before the meal, the local guide should tell the guests how, where and when to have the meal.

He should also let the guest know some rules. For example, he should tell guests that they should pay for the extra drinks and dishes they order.

12.当地导游应如何确定和通知叫早的时间?

在离开酒店前，当地导游应与领队协商，确定第二天叫早时间，并请领队通知旅游团。

当地导游应要求前台或楼层服务台或接线员拨打早间电话。

13.当地导游如何在去景点的路上进行观光旅游?

1) 重复当天的安排，包括午餐和晚餐的时间和地点，到达目的地需要多长时间，以及当天重要的国际和国内新闻。

2) 在观光旅游中，导游应介绍当地的风俗、文化和景观，回答游客的问题。

3) 介绍他们要参观的景点。

4) 如果是到目的地的长途旅行，导游应通过谈论一些有趣的问题或组织一些娱乐活动来活跃气氛。

14.当地导游应该如何帮助客人吃第一顿饭?

用餐前，当地导游应告诉客人如何、在哪里和何时用餐。

导游还应该让客人知道一些规定。例如，他应该告诉客人，他们应该为他们点的额外的饮料和菜肴付钱。

导服知识问答15-1615.A tourist group is traveling in a coastal city in Southeast China. Half an hour after dinner, many tourists began to vomit, diarrhea, and some even had a fever. How should tour guide deal with this situation?

The tour group was identified as food poisoning.First of all, the tour guide should help tourists detoxify by making them drink more water.Then send the tourists to the hospital for treatment and ask the doctor to write a certificate.Finally, the tour guide should report the matter to the travel agency and the restaurant should be held responsible.

16.While walking around the residential area, the tourists suggested to the guide a tour of the residents' houses. How should the tourist guide respond to this suggestion?The tour guide should tell the tourists that it is impolite to visit strangers' homes unexceptedly, which will cause unnecessary trouble and misunderstanding.If the tourists insist on this advice, the tour guide should first seek the consent of the local residents and remind the tourists to respect the local customs.

15.一个旅游团正在中国东南部的一个沿海城市旅游。晚饭后半小时，不少游客开始呕吐、腹泻，有的甚至发烧。导游应如何应对这种情况?旅游团被鉴定为食物中毒。首先，导游应该帮助游客排毒，让他们多喝水。然后把游客送到医院治疗，并要求医生出具证明。最后，导游应向旅行社报告此事，餐厅应承担责任。

16.在居民区散步时，游客们建议导游参观居民家。导游应该如何回应这个建议?导游要告诉游客，非经许可擅自到陌生人家中参观是不礼貌的，这会造成不必要的麻烦和误解。如果游客坚持这一建议，导游应首先征得当地居民的同意，并提醒游客尊重当地风俗习惯。

导游服务17-18

17. A tour guide receivedcalls from tourists who said they had been robbed of their mobile phones andwallets and asked them to report the theft to the police. What should a tourguide do?1) The tour guide shouldimmediately report the incident to the police, telling them the time, place andway of the incident, the name of the victim and the stolen goods.2) Report the matter to thetravel agency and ask for instructions.3) Appease the tourists andcontinue the trip.4) Write a report on theincident, which should include the nature of the incident, the action taken,the reaction of the victim and the request. 18. What should the tour guidedo if the tourists faint from heat stroke?1) First of all, the guideshould transfer the tourists to a shady place with the help of others.2) Then the guide should askthe tourist to lie on the ground and unbutton his clothes to cool him down.3) Ask the tourist to takesome medicine or put pressure on his plitrum to revive him.4) If the situation isserious, take the tourist to a nearby hospital. 17 一名导游接到游客打来的电话，说他们的手机和钱包被抢，要求导游向警方报案。导游应该怎么做?1) 导游应立即向警方报案，告诉警方事件发生的时间、地点和方式、受害者姓名和被抢物品。2) 向旅行社报告此事并请求指示。3) 安抚游客，继续执行行程。4) 写一份关于事件的报告，报告应包括事件的性质、采取的行动、受害者的反应和要求。 18 如果游客中风晕倒，导游该怎么处理?1) 首先，导游应该在其他人的帮助下把游客转移到一个阴凉的地方。2) 然后导游应该让游客平躺在地上，解开衣服的扣子让他凉快下来。3) 让游客吃点药或按压他的人中使他苏醒。4) 如果情况很严重，就把游客送到附近的医院。

19 A foreign visitor raised anumber of controversial issues during his visit, such as human rights and birthcontrol. What should the guide do?

1) The tour guide should introduce and explain our country's policies totourists so as to eliminate misunderstandings.

2) The tour guide can analyze the special national conditions of our countryand seek common ground while reserving differences.

3) If the tourist has the purpose of malicious attack and slander, the tourguide should refute his views firmly and avoid conflict with him at the sametime.

19.一位外国游客在参观期间不断提出一些有争议的问题，例如人权和节育问题。导游应该怎么回答他?

1) 导游应向游客介绍和解释我国的政策，以消除误解。

2) 导游可以分析我国的特殊国情，求同存异。

3) 如果游客有恶意攻击和诽谤的目的，导游应坚决驳斥他的观点，同时避免与他发生冲突。

20. A tour group requests to go to the local churchfor religious service. How should the tour guide handle it?

1) Before obtaining permission from the church and the police, the tour guideis not allowed to meet the requirements and arrange to visit the local church.

2) If tourists distribute religious leaflets in China, the tour guide shouldstop them and introduce China's religious policy, that is, foreigners are notallowed to preach and distribute religious leaflets in China without permisson.

3) If the tourists do not comply with the policy, the tour guide should be timely report it to the police.

20.一个旅游团要求去当地教堂做宗教仪式。导游应该如何处理?

1) 在得到教会和警方的许可之前，导游不得满足要求并安排参观当地教堂。

2) 如果游客在我国散发宗教传单，导游应制止，并介绍我国的宗教政策，即外国人不得擅自在中国传教和散发宗教传单。

3) 如果游客不遵守政策，导游应及时报警。

21. During one trip, the tour leader asked the local guide to change to a better hotel and claimed that he had contacted one. In this case, what should the local guide do?

1) The local guide should tell the tour leader that the cost of replacing the hotel and the price difference will be paid by the tourists.

2) The local guide should report it to the travel agency so as to arrange other matters.

3) The local guide should reconfirm the reservation to ensure that there are enough rooms in the hotel.

4) At the same time, the guide should cancel the original reservation and apologize for the cancellation.

21.在一次旅行中，领队要求当地导游换一家更好的旅馆，并声称他联系了一家旅馆。在这种情况下，地陪导游该怎么办?

1) 当地导游应该告诉领队，更换酒店的费用和差价将由游客支付。

2) 导游应向旅行社报告，以便安排其他事宜。

3) 导游应再次确认预订，以确保酒店有足够的房间。

4) 同时，导游应取消原预订，并对取消表示歉意。

22. A tourist requests to change a room because his roommate snores so loudly that he could not fall asleep at night. How should the national guide handle the problem?

1) First the national guide should ask the tour leader to make adjustment among the tour group.

2) If this method fails, the national guide should negotiate with the hotel to arrange an additional room for the guest and make it clear to the guest that he should pay for the relevant expenses.

22. 一位游客要求换房间，因为他的室友打鼾声太大，以至于晚上睡不着觉。全陪导游应该如何处理这个问题?

1) 首先，导游应要求领队在旅游团中进行调整。

2) 如果这一方法失败，全陪导游与酒店协商，为客人安排一个额外的房间，并向客人明确表示，他应支付相关费用。

23. A tour group has reserved Chinese meal for their lunch at the first place. However, just half an hour before the lunch, the tourists propose to have western food. What should the tour guide do for the time being?

First, the tour should explain the policy to the tourists that the cancellation and change of meal should be proposed three hours ahead of schedule.

Otherwise, the restaurant would not accept the requirement. If the tourists insist on having western food, the tour guide may have the tourists order and pay for the meal by themselves.

Besides, the guide should tell the tourists that they could not get a refund for not having the Chinese food.

23. 一个旅行团在第一个地方为他们的午餐预定了中餐。然而，就在午餐前半小时，游客们建议吃西餐。导游目前应该做些什么?

首先，旅游团应该向游客解释政策，取消和改变饮食应该提前三个小时提出。

否则，餐厅将不接受这一要求。如果游客坚持要吃西餐，导游可以让游客自己点餐并付餐费。

此外，导游应该告诉游客，中餐费不退。

24. What should the tour guide do if a tourist invites him to have a meal?

First the tour guide should decline the invitation politely with thanks. If it

could not be turned down, the tour guide should go for the meal punctually.

During the meal, the tour guide should introduce the characteristic of local

dish to the tourists and be careful of his manner to avoid overshadowing the

host.

24.如有游客请导游吃饭，导游应如何处理?

首先，导游应礼貌地谢绝邀请并表示感谢。如果不能拒绝，导游应该准时去吃饭。用餐时，导游应向游客介绍当地菜肴的特色，并注意自己的举止，以免使主人相形见绌。

25. Due to the contradictions among the members of the tour, some tourists ask for their own meals. In this case, the original order must be redistributed. How should tour guide deal with it?

1) First of all, the guide should analyze the difficulty of meeting the requirements, and ask the tour leader to mediate and solve the conflicts between the tourists.

2) If someone insists on having meals separately, the tour guide should tell the guest to pay the extra fee himself and inform the restaurant to prepare meals.

25.由于团员之间的矛盾，一些游客要求自己用餐。在这种情况下，原来点的菜必须重新分配。导游应该如何应对?

首先，导游应分析满足要求的难度，并要求领队调解和解决游客之间的冲突。

如果有人坚持要分开用餐，导游应该告诉客人要自己付额外费用，并通知餐厅准备用餐。

26.After receiving emergency call from home, a foreign tourist asked to stop the tour. How should tour guide deal with this situation?

1) The tour guide can meet the requirements after consulting with reception travel service and organizing agency.

2) The service fee shall be refunded on a prorata basis.

3) Finally, the tour guide can help tourist book his tickets and manage separate visa and procedures for leaving tour group.

26.接到家里紧急电话后，一名外国游客要求退出旅游。导游应如何应对这种情况?

1) 经与地接社、组团社协商后，导游可满足要求。

2) 服务费按比例退还。

3) 最后，导游可以帮助游客订票，办理单独的签证和出境手续。

27. As the tourists were having their first meal at the restaurant, two tourists stated that they could not eat meat because they were Buddhists and demanded the tour guide to prepare vegetarian food for them. What’s more, the guests said that when they registered for the tour they had put forward this special requirement to the travel agency. How should the local guide handle the matter?

1) The local guide should contact the travel agency first to confirm whether their special requirement for vegetarian food had been proposed to the travel agency and whether the requirement had been stated in the tour contract.

2) If it was the travel agency that made the mistake for carelessness, the tour guide should try to prepare food for the guests as required and stated in the tour contract.

3) If it was not stated clear in the contract, the tour guide should stabilize the tourists first and try to meet their need by consulting with the restaurant.

4) If the restaurant could not make it, the tour guide should help to contact other restaurant. The two tourists could not have the original meal refunded and they should pay for the vegetarian food by themselves.

27.当游客们在餐厅吃第一顿饭时，两名游客说，他们是佛教徒，不能吃肉，并要求导游为他们准备素食。更有甚者，客人们说，他们在报名旅游时，就向旅行社提出了这个特殊要求。当地导游应该如何处理这件事?

1)地接导游应首先与旅行社联系，确认他们对素食的特殊要求是否已向旅行社提出，以及是否在旅游合同中说明了这一要求。

2)如果是旅行社的疏忽大意造成的错误，导游应尽量按照旅游合同的要求和规定为客人准备食物。

3)如果合同中没有明确规定，导游应首先稳定游客，并与饭店协商尽量满足游客的需求。

4)如果餐馆无法提供素食，导游应该帮助联系其他餐馆。两位游客不能退还原餐，他们应自行支付素食费用。

28. As the tour group was about to have a walk on Pedestrian Street , some tourists claimed that they had visited the street and they would go to Seaside Park instead. Moreover, they request that the tour bus give them a lift. What should the tour guide do?

If time permits and there is tour bus available, the tour guide should try his/her best to manage by consulting with the driver.

If no tour bus is available, the tour guide should give directions to the tourists and help to get a taxi for the tourists.

Besides, the tour guide should remind the tourists to write down the name and telephone number of the hotel and not to return too late.

28. 当旅游团即将在步行街散步时，一些游客声称他们已经参观了这条街，他们将去海滨公园。此外，他们要求旅游大巴载他们一程。

1) 如果时间允许，并且旅游大巴可用，导游应尽量与司机协商管理。

2) 如果旅游大巴无空，导游应该给游客指路，帮助他们打车。

3) 另外，导游要提醒游客记下酒店的名称和电话，不要回来太晚。

29. The foreign tourists demand to visit the non-open districts, what should the tour guide do?

First the tour guide should tell the tourists that they must get permission of the local police station and tourism bureau if they want to pay a visit to the non-public districts.

And the procedure of applying for the certificate is as follows:

1) Hand in the passports and residential certificates;

2) Provide relative certification for travelling;

3) Fill in the application form.

29.外国游客要求到非开放地区旅游，导游该怎么办?

首先，导游要告诉游客，如果他们想去非公共区域旅游，必须得到当地警察局和旅游局的许可。

申请证书的程序如下：

1) 上交护照和居住证;

2) 提供旅行相关证明;

3) 填写申请表。

30. If the tourists get drunk, how should the tour guide handle it?

1) The tour guide should stop them in time to prevent the accident from getting worse.

2) If what the tourists have done violates the law, the tour guide should report it to police and the travel agency.

3) Besides, the tour guide should assist relevant departments to settle the matter and ensure that the tour could be carried out successfully.

30. 如果游客喝醉了，导游应该如何处理?

导游应该及时制止他们，防止事故进一步恶化。

如果游客的行为违反法律，导游应向警方和旅行社举报。

除此之外，导游还应协助有关部门处理此事，确保旅游的顺利进行。

31. What principles should tour guide follow in receiving elderly tourists?

1) When receiving elderly tourists, the guide should ensure that everything is smooth and stable.

2) The tour guide should speak slowly and loudly when introducing the scenic spots.

3) The tour guide should be cautious that the aged tourists should avoid sightseeing while walking.

4) The trip should be easy and relaxing, and the safety of tourists must be highly valued.

31. 导游接待老年游客应遵循哪些原则?

1) 接待老年游客时，导游要确保一切顺利稳定。

2) 导游在介绍景点时，说话要慢而大声。

3) 导游要小心，老年游客走路时要避免观光。

4) 旅行应该是轻松和放松的，必须高度重视游客的安全。

32.After reuniting with a long lost relative, a tourist suggested that the relative should travel with the group. What should tour guide do?

1) The tour guide should obtain permission from the tour leader and other tourists.

2) With the consent of the tour troup, the tour guide should handle relative procedure for the tourist to join the group, including showing valid papers, filling related forms and making payment.

在与一位久违的亲戚团聚后，一位游客建议这位亲戚应该和他们一起旅行。导游应该怎么做?

1) 导游应得到领队和其他游客的许可。

2) 经全团同意，导游应为游客办理入团相关手续，包括出示有效证件、填写相关表格、付款等。

33. During the tour, a British tourist found a favorite jade carving. However, just as he was about to buy, he found a small flaw, which was the last one in the shop. Therefore, the tourist left the tour guide a sum of money and asked him to buy one and then ship it to Britain. How should tour guide deal with this requirement?

1) Generally speaking, the guide should refuse politely.2) If he can not refuse, he should ask the competent department of the travel agency for instructions.3) If the tourist's request is accepted, the guide should ask the tourist for enough money for buying and transporting the goods.4) In addition, the tour guide should mail the invoice, shipping documents and receipts to the tourist, and send copies to the travel agency for inspection.

在旅行中，一位英国游客发现了一件最喜欢的玉雕。然而，就在他正要买的时候，他发现了一个小瑕疵，这是店里最后一个。因此，这位游客给导游留了一笔钱，让他买一笔然后运到英国。导游应如何处理这一要求?

1) 一般来说，导游应该礼貌地拒绝。

2) 如不能拒绝，应向旅行社主管部门请示。

3) 如果可以接受游客的要求，导游应该向游客索要足够的钱来购买和运输货物。

4) 此外，导游应将发票、货运单据和收据邮寄给游客，并将复印件送交旅行社检查。

34. How to avoid such accidents as missing flights?

1) The tour guide should confirm the ticket and the exact time for the airplane.

2) Before leaving, the tour guide should not take tour groups to vast and and complex areas . And the guide should not take tourists to shop or in exceedingly crowded places.

3) In addition, enough time should be left for boarding. Generally, if taking trains, tourists should reach the railway station one hour before schedule. If taking domestic flights, tourists should arrive at the airport one and half an hour beforehand and two hours for international flights in advance.

如何避免错过航班等事故?1) 导游应确认机票和飞机的确切时间。2) 出发前，导游不得带旅游团前往地域辽阔、复杂的景区。导游不应带游客去购物或在拥挤的地方。3) 此外，应留有足够的时间登机。一般来说，如果乘火车，旅游者应提前一小时到达火车站。如果乘坐国内航班，游客应提前一个半小时到达机场，国际航班提前两个小时到达机场。

35.One member of an air-travel tour group lost his ID card and the tour group travels by airline，how should the tour guide deal with it?

1) First of all, a loss certificate should be issued by local travel agency.

2) Then the owner would report the loss to local police station with the certificate.

3) A certification of identity will be issued by the police office after verification.

4) The security personnel would permit passage with the certification.

航空旅行团的一名成员丢失了身份证，而旅行团是乘飞机旅行的，导游应如何处理?1) 首先，由当地旅行社出具遗失证明。2) 然后店主拿着证件到当地派出所报失。3) 警察局核实后将签发身份证明。4) 安保人员凭证件允许通行。

36.If a tourist from Hong Kong lost his pass，how should the tour guide deal with it? 1) Report it to the travel service immediately and show proof. 2) Report the loss to the police station, which would issue a one-off passport for the tourist. 3) Tell the tourist that he should cover all the expenses.

如果香港的游客丢了通行证，导游该怎么处理呢?

1) 立即向旅行社报告并出示证明。

2) 向警察局报失，警察局会为游客签发一次性护照。

3) 告诉游客他应该承担所有费用。

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